Internet availability across Alberta
Calgary and Edmonton enjoy excellent internet infrastructure with multiple providers competing for business. Telus has invested heavily in fibre-to-the-home in both cities, while Shaw (now Rogers) maintains strong cable coverage. Resellers like oxio, TekSavvy, and others provide alternatives in urban areas.
Mid-sized cities like Red Deer, Lethbridge, and Medicine Hat have reasonable options, though fewer than the major metros. Fort McMurray, despite its economic importance, has historically had more limited choices due to its remote location.
Rural Alberta presents significant challenges. While programs like the Universal Broadband Fund aim to improve rural connectivity, many agricultural and remote communities still rely on satellite or fixed wireless with limited speeds and higher costs.
★ Why oxio serves Alberta
oxio operates in Alberta by reselling network capacity from established infrastructure providers. This model allows competitive pricing and flexible terms without the capital investment of building physical networks.
Alberta's market, traditionally a Telus-Shaw battleground, has been receptive to alternatives that offer different value propositions. oxio's technology-first, online-support approach appeals to Alberta's tech-savvy population, particularly in Calgary's growing tech sector and Edmonton's young professional community.
Regulatory context: what Alberta consumers should know
Internet service in Alberta falls under federal CRTC regulation, which sets rules around wholesale access, consumer protection, and complaint resolution. Alberta doesn't have provincial telecom-specific regulation, relying instead on the federal framework.
The Competition Bureau's review of the Shaw-Rogers merger included conditions intended to maintain competition in Alberta. However, the practical effects on pricing and service quality remain to be seen as the integration proceeds.
For unresolved complaints about internet service, the CCTS (Commission for Complaints for Telecom-television Services) serves as the escalation path. They handle disputes about billing, service quality, and contract terms that can't be resolved directly with your provider.
Alberta's consumer protection legislation provides general rights around contracts and unfair practices, though telecom services are primarily governed by federal rules.
Local notes
- ✓Calgary's rapid growth means new developments may have limited provider options initially, check availability before purchasing or renting.
- ✓Edmonton's winter temperatures can cause service issues if outdoor equipment or lines are stressed, understand your provider's weather-related policies.
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- ✓Many Alberta residents work in oil and gas with rotational schedules, consider whether you need home internet during your away rotations.
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Before you switch checklist
- Check if your current contract has an end date or cancellation fee
- Note when your current billing cycle ends
- Confirm oxio availability at your address
- Review the total monthly cost including taxes and fees
- Understand equipment requirements (modem, router)
- Plan for potential service gap during transition