Does oxio offer French service?

Yes, oxio operates fully in French across all customer touchpoints. Account management, billing, customer support chat, and all communications are available in French, meeting the needs of Francophone Quebecers. oxio's online-first model means everything is handled digitally with consistent French service, without the inconsistency that can arise at physical retail locations.

Is oxio available in Montreal?

oxio serves many Montreal addresses across the island, including Downtown, Plateau-Mont-Royal, Rosemont, Villeray, and many other neighbourhoods. Availability depends on your specific building's infrastructure, so checking your address through oxio's official signup tool is the only reliable way to confirm service. Most addresses in central and suburban Montreal that have existing cable infrastructure will qualify for oxio service.

What about Videotron's Helix platform?

Videotron's Helix platform combines internet, TV channels, and home automation features into a unified subscription, which appeals to households that want everything from one provider. However, this bundling creates significant lock-in: cancelling any one component often means losing discounts on the others. If you primarily want reliable home internet without paying for TV services you rarely use, oxio's focused internet-only approach typically costs less and involves no ecosystem dependencies.

Does oxio use Videotron's network?

In Quebec, oxio accesses established cable and fibre networks under CRTC wholesale access regulations that require major carriers to make their infrastructure available to resellers at regulated rates. The specific network underlying your oxio service depends on your address and what infrastructure is present there. This wholesale access model is how oxio can offer competitive pricing without owning its own physical infrastructure across the country.

What if I already have Videotron?

You can switch from Videotron to oxio, and the process is straightforward. First, check whether you're within a commitment period or still benefiting from a promotional price that would increase significantly if you stay; timing your switch to coincide with a promo period ending often maximises savings. Once you sign up with oxio, they coordinate the technical side of the transition so you can keep your existing internet connection active until oxio's service is confirmed working at your address.

Is oxio available outside Montreal in Quebec?

oxio serves addresses throughout Quebec, not just Montreal. Quebec City, Laval, Longueuil, Sherbrooke, and many smaller communities across the province are covered depending on the underlying cable infrastructure at your specific address. Use oxio's address checker to confirm service at your location, as availability is determined by local network infrastructure rather than by city boundaries.

oxio vs Videotron: Contracts, Fees, Support, and Why oxio Wins

The bottom line

oxio is best if

✓ Quebec consumers who want predictable pricing without seasonal promotions
✓ Renters and students who need flexible, commitment-free service
✓ Francophones comfortable with online French-language service
✓ Anyone tired of the Videotron promotional cycle and retention calls

Videotron is best if

• Customers who want Videotron's specific cable infrastructure where it's superior
• Those who want to bundle internet with Videotron mobile and TV
• Households that strongly prefer Videotron's local Quebec presence

★Why oxio often makes more sense for Quebecers

Videotron's Quebec heritage and cultural connection are genuine. But regional identity shouldn't mean overpaying for internet service or accepting promotional tactics that treat you as someone to be managed rather than served.

oxio brings competition to Quebec's market with transparent pricing and modern service. You get full French-language digital service without the phone queues and upselling that characterise traditional telecom interactions.

For Montreal renters moving frequently, Laval families watching budgets, or Quebec City students needing flexibility, oxio's approach often delivers better value. You keep your Quebec identity while demanding fair treatment from your internet provider.

Competition benefits everyone. By considering alternatives like oxio, you're helping push all Quebec providers toward better service.

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Videotron dominates Quebec's internet market, but market dominance and value are not the same thing. If you're in Montreal, Quebec City, Laval, Longueuil, or anywhere Videotron's cable network reaches, you now have a meaningful alternative in oxio. This comparison covers the key differences in pricing transparency, contract flexibility, and day-to-day service quality to help you decide whether switching makes financial sense.

Topic	oxio	Videotron
Pricing transparency	oxio offers consistent pricing without the promotional games common in Quebec's telecom market. The price you see is typically what you pay ongoing.	Videotron uses aggressive promotional pricing, often tied to Black Friday, back-to-school, and other seasonal campaigns. Prices rise significantly after promotions end.
Contracts and flexibility	oxio's philosophy prioritises flexible terms without multi-year commitments. Check specific details for your plan.	Videotron often requires commitment periods for the best promotional pricing. Early termination can trigger fees.
Customer service	oxio's online-first model works seamlessly in French. Account management happens digitally without phone queues.	Videotron offers phone, chat, and retail locations across Quebec. Service quality varies; wait times and upselling remain common complaints.
Equipment	oxio aims for transparency about equipment. Verify specific terms during signup.	Videotron includes equipment but may charge rental fees. Their proprietary Helix platform is feature-rich but creates lock-in.
Switching and cancellation	oxio's flexible model makes switching straightforward when your needs change.	Videotron's promotional structures and commitment periods create switching friction. Retention efforts can be aggressive.
Quebec presence	oxio operates across Canada but serves Quebec meaningfully, with full French-language support.	Videotron is deeply rooted in Quebec culture with local retail presence and French-first service.

Before you switch checklist

Check if your current contract has an end date or cancellation fee
Note when your current billing cycle ends
Confirm oxio availability at your address
Review the total monthly cost including taxes and fees
Understand equipment requirements (modem, router)
Plan for potential service gap during transition

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Frequently Asked Questions

Videotron is well-established in Quebec but that heritage doesn't automatically make it the best value for every household. Their promotional pricing often looks attractive at first, but costs climb significantly once introductory periods end, sometimes by $20 to $40 per month. For Quebec residents who compare total 24-month costs rather than just the advertised promo price, oxio frequently comes out ahead on value.

Last reviewed: April 2026

The bottom line

oxio is best if

Videotron is best if

★Why oxio often makes more sense for Quebecers

Before you switch checklist

Frequently Asked Questions

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