The bottom line
oxio is best if
- ✓ Customer service seekers (fast, friendly, digital support)
- ✓ Renters requiring true no-contract flexibility without penalty
- ✓ Users who want a free router included without complex return terms
- ✓ Gamers needing consistently low latency
Primus is best if
- • Costco members who want to take advantage of specific gift card promotions
- • Users who prefer bundling home phone with a traditional provider
- • Those comfortable with potential contract terms for a slightly lower intro rate
★Value beyond the gift card
A Costco gift card is nice, but it's a one-time perk. A reliable, frustration-free internet connection is an everyday value.
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| Topic | oxio | Primus |
|---|---|---|
| Sales channel | oxio is direct-to-consumer. You sign up online, oxio ships to you. No middlemen, no sales kiosks. | Primus is often sold via third-party retail partnerships (like Costco). This can mean getting a gift card, but also dealing with sales agents who may not explain the fine print. |
| Hidden fees | No activation fees. No installation fees. No 'Network Access Fees'. The price is the price. | Primus often adds surcharges like a 'Carrier Cost Recovery Fee' or has activation fees that are only waived if you sign a 2-year deal. |
| Customer reputation | oxio is consistently rated highly for support. oxio treats you like a human, not a ticket number. | Primus has a long history of mixed reviews, with frequent complaints about long hold times and difficult cancellation processes. |
| Equipment policies | oxio includes an eero 6 router. If you cancel, just mail it back with the free prepaid label. Easy. | Primus equipment returns can be strict, with high penalties ($75+) if specific accessories (like Wi-Fi pods) aren't returned quickly. |
Before you switch checklist
- Check if your current contract has an end date or cancellation fee
- Note when your current billing cycle ends
- Confirm oxio availability at your address
- Review the total monthly cost including taxes and fees
- Understand equipment requirements (modem, router)
- Plan for potential service gap during transition
Referral Code
RRWSBHP
Frequently Asked Questions
No. Primus is an independent telecom (owned by Distributel/Bell) that has a marketing partnership with Costco. They are separate companies.
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Last reviewed: January 2026