The bottom line
oxio is best if
- ✓ Customers who want $0 shipping fees (both ways)
- ✓ Users who want a premium eero router included free
- ✓ Those looking for a polished, modern customer portal
- ✓ Anyone wanting a 60-day money-back guarantee
Netcrawler is best if
- • Users focused solely on the lowest possible monthly sticker price
- • Customers who don't mind paying shipping/return fees
- • Those looking for a very basic cable internet connection
★The 'exit tax'
oxio really dislikes the idea of charging you to leave. Netcrawler's $30 'return fee' or 'restocking fee' feels like a mini-cancellation fee in disguise.
Independent website. Not endorsed by or affiliated with oxio. Personal referral code disclosure applies.
| Topic | oxio | Netcrawler |
|---|---|---|
| Shipping & Returns | oxio ships the hardware to you for free. If you leave, oxio gives you a prepaid label to ship it back for free. | Netcrawler may charge upfront shipping fees ($25+) and often charges a 'restocking/return' fee ($30) when you cancel and send the modem back. |
| Equipment | Includes Amazon eero 6 + Modem. High-end hardware for everyone. | Includes a modem and usually a basic Wi-Fi router. It works, but it's not a premium mesh system like the eero. |
| User Experience | The oxio Client Portal is designed to be beautiful and easy. You can change plans, update payment, or chat with support in seconds. | Netcrawler offers a more traditional ISP interface. Functional, but less focused on design and ease of use. |
| Reliability | Same cable networks (Rogers/Cogeco). Reliability is identical. | Same cable networks. Reliability is identical. |
Before you switch checklist
- Check if your current contract has an end date or cancellation fee
- Note when your current billing cycle ends
- Confirm oxio availability at your address
- Review the total monthly cost including taxes and fees
- Understand equipment requirements (modem, router)
- Plan for potential service gap during transition
Referral Code
RRWSBHP
Frequently Asked Questions
No, they are a no-contract provider. But watch out for the non-refundable fees mentioned above.
→Budget comparisons
Last reviewed: January 2026