oxio service status & troubleshooting
Internet down? Before assuming there's an outage, some troubleshooting can help identify whether the issue is with oxio's service or something within your home network. Here's how to diagnose problems and the right steps to take.
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Important: I can't check outages for you
This is an independent site, not oxio's official support. I don't have access to oxio's service status or outage information. I can't tell you if there's an outage in your area.
For official status updates, contact oxio directly through their website or app. They're the only source for confirmed outage information in your specific location.
Basic troubleshooting steps
Before contacting support, try these standard steps:
Check your modem lights. Most modems have indicator lights showing connection status. Consult your modem's documentation for what each light means, unusual patterns often indicate specific problems.
Power cycle your equipment. Unplug your modem and router, wait 30 seconds, then plug them back in. Wait 2-3 minutes for full restart. This resolves many transient issues.
Test multiple devices. If only one device has issues, the problem might be that device rather than your internet service. If all devices are affected, the issue is likely your connection or service.
Try a wired connection. If WiFi is slow or spotty but a wired (Ethernet) connection works normally, the issue is your wireless network, not your internet service.
When to contact oxio support
Contact support if:
Basic troubleshooting doesn't resolve the issue.
Your modem shows unusual light patterns indicating a connection problem.
Speeds are consistently well below what you're paying for (test multiple times with wired connections).
Service is intermittent despite equipment restarts.
Common issues and solutions
Slow speeds but service works: Test with a wired connection to isolate WiFi issues. Check if background downloads, streaming, or other devices are consuming bandwidth. Consider router position and potential interference.
Intermittent dropouts: May indicate loose connections, overheating equipment, or periodic network congestion. Check cable connections. Ensure equipment has adequate ventilation.
Complete outage: After power cycling equipment, check whether the issue affects your whole building or just your unit. Neighbourhood-wide issues may indicate infrastructure problems that oxio would already be aware of.
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Important note
This site does not have access to oxio's service status. I cannot tell you if there's an outage in your area. For official status updates, contact oxio directly.
Frequently Asked Questions
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R99URP9